Privacy Policy
Total Logistic Solutions has adopted the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the Office of the Australian Information Commissioner website at www.oaic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include names, addresses, email addresses, phone and facsimile numbers, and billing information.
This Personal Information is obtained in many ways, including through correspondence, telephone, facsimile, email, our website, media, publications, other publicly available sources, cookies, and third parties. We do not guarantee the accuracy of website links or the policies of authorised third parties.
We collect Personal Information for the primary purpose of delivering our services, providing information to stakeholders, and marketing. We may also use Personal Information for secondary purposes closely related to the primary purpose or in circumstances where such use or disclosure would reasonably be expected. You may unsubscribe from our mailing and marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose;
- with your consent; or
- where required or authorised by law.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- third parties where you consent to the use or disclosure; and
- where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure.
Access to your Personal Information
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. Total Logistic Solutions will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
Total Logistic Solutions will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
If you wish to access your Personal Information, please contact us in writing. To protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at: customerservice@tls.net.au
