Our Approach
An Employer and Partner of Choice
TLS continues to be an industry leader and one of the most trusted names in freight. Our unmatched quality of service, paired with our innovative technology and seamless approach, ensures that we consistently meet the unique needs of each of our valued customers.
While we take great pride in our work, our commitment to excellence extends beyond service provision; it encompasses fostering authentic and collaborative partnerships with those we provide our services for.
We also recognise that our success is intrinsically tied to the well-being of our team. That’s why we are dedicated to creating a work environment where every member can thrive.
Tailored Solutions
We go the Extra Mile!
We work with our customers to create a tailored solution that addresses the precise requirements of their business, whilst maintaining the flexibility to swiftly respond to evolving needs.
Quality Service Delivery
Focussed on the Needs of Our Customers
Our services are results-orientated, solution-focused and guided by the principles of timeliness, reliability and accuracy. We exceed our customers’ expectations by consistently delivering on our commitments and continuously finding innovative ways to add value. This sets us apart in a competitive market, ensuring lasting relationships with our customers and their ongoing satisfaction.
Sustainability and Environment
Reducing Our Environmental Impact
TLS is committed to exceeding our customers’ expectations while minimising our environmental impact. We are focused on continually improving our systems and processes to reduce our carbon footprint and operate in more sustainable ways.
Safety and Compliance
A Safe-Link in the Supply Chain
We take pride in being a ‘safe link’ in the supply chain by proactively reducing risk and adhering to safe work practices. We have controls and systems in place to ensure we meet our statutory obligations and comply with National Heavy Vehicle Law.
In addition to our National Heavy Vehicle Accreditations, TLS has partnered with MAEZ to take our Chain of Responsibility compliance to yet another level. MAEZ provides TLS with third-party auditing, consultancy services and extensive online training.
Communication, Information and Accountability
Value Through Information
Trust is essential to successful business relationships, which is why TLS cultivates a culture of clear communication, shared information, transparency and accountability. We leverage technology for greater visibility and efficiency to provide live updates, detailed data and advanced analytics. Our satisfaction rate for providing accurate information, timely communication and responsive customer service is evidenced by our loyal customer base.
Health and Wellbeing
A Safe and Healthy Working Environment
We value our employees, placing emphasis not only on the quality of their work but also on their health and well-being. In addition to our safety, environment and compliance programs, we have implemented an initiative known as ‘Zero Harm.’
Designed to take a proactive approach towards preventing harmful behaviours, our ‘Zero Harm’ program promotes safe physical and mental health practices, both on and off the clock. It encourages open and honest interactions, promotes a healthy lifestyle and reinforces positive performance – creating a workplace where our people can flourish.
Our Culture
Investing in Our People
TLS prioritises the growth and professional development of our people. We provide comprehensive onboarding and ongoing training to ensure each team member is equipped to carry out the duties of their role.
Our workplace culture is built on a foundation of trust, support and collaboration. Whether through flexible work arrangements, wellness programs or opportunities for career advancement, we strive to create an environment where everyone feels valued. We firmly believe that investing in our people is a fundamental component of TLS’ success.